Refund Policy
Last updated: May 1, 2024
We want you to be satisfied with our services. This policy outlines our refund procedures.
1. Refund Eligibility
Refunds are available within 7 days of purchase for new subscribers who have not previously availed a refund. To be eligible, you must request a refund within 7 calendar days from the date of payment.
2. How to Request a Refund
To request a refund, email support@optionbrains.com with your registered email address, order ID, and reason for refund. Our team will process your request within 3-5 business days.
3. Refund Processing
Approved refunds will be credited to the original payment method within 7-10 business days. The exact timing depends on your bank or payment provider.
4. Non-Refundable Items
The following are not eligible for refunds: subscriptions beyond the 7-day window, renewals, one-time indicator purchases after access has been granted, and any services where content has been substantially consumed.
5. Partial Refunds
Partial refunds may be offered for annual or quarterly subscriptions cancelled mid-term at our discretion, calculated on a pro-rata basis minus any applicable fees.
6. Subscription Cancellation
Subscription changes and refunds are not processed automatically in the dashboard. Contact support@optionbrains.com for billing questions. Any refund or access change is handled per our published refund policy.
7. Disputes
If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We are committed to resolving billing issues promptly and fairly.
8. Contact
For refund-related queries, contact support@optionbrains.com or call +91 75758 36969 during business hours (9:00 am to 6:00 pm (Mon – Fri) (IST)).